We’re Vigilant during your off production hours, so you have peace of Mind!
Providing IT support for your customer’s network whilst you are away.
If you are not monitoring your customers network 24 by 7, there will be a delay in response time during your off production hours which will hamper your business credibility and business growth on a long run.
“Our after-hours alert monitoring service is reasonably priced and will meet your exact business requirements” – We understand that you may not need 24 by 7 coverage and the higher costs associated with that, hence you do not need the full-fledged service as you have a fulltime in-house team to take care of your MSP requirements.
However at the same time your MSP do not work 24 by 7 and you only get to the alerts the next day morning, alerts that are pending from a night before, sometimes leading to extended downtime for your customers. “Typically in this situation our After-hours support would be a perfect fit to meet your business requirements and maximise uptime for your customers”.
If you are looking for someone to monitor alerts during your off production/off business hours, our after-hours support will be the right solution. With our after-hours support you not only have the feasibility to monitor servers 24 by 7 but also know the fact that a capable and dedicated team is taking care of alerts whilst you are away.
SLAs – Response time within 5 minutes.
Alert validation and Complete Remediation
Ticket escalation to appropriate resource via phone
Reporting of all critical alerts via phone to designated resource.
Our NOC After-hours support team will monitor and triage the alerts within 5 minutes.
Login Credentials for your tools – We need access to your RMM to connect to the remote machines and PSA to document tickets.
NOC team will validate all the alerts and close the invalid ones.
NOC team will provide tier1 support for all valid alerts.
If valid alerts not resolved by tier1, it will be escalated to designated resource.
NOC team will provide phone call notification for all critical alerts.
All tickets will be completely documented and will contain each detail verified by NOC and possible things to check.
Benefits of Our After Hours Support
- Complete Peace of Mind. You can rely on us and can provide complete coverage to your customers 24 by 7 even whilst you are away.
- Maximise uptime for your customers.
- Your team will have to run through fewer tickets when they are back at office.
- Flexible and customized service levels and customer satisfaction.
- Flexibility to choose any 12 hours of the day.