Quality Control Quality Control

Quality Control

SLA Driven SLA Driven

SLA Driven

365 Days 365 Days

24 / 7 365 DAYS

"IT Managed Services in San Francisco"

Who we are

Concordant One Tech, offers all-inclusive, powerful and advanced integrated IT infrastructure solutions. With our headquarters nestled in San Francisco, California, our reach extends across the globe through a network of reliable MSPs (Managed IT service providers). Our primary goal is to create a highly favorable IT environment for businesses to thrive and excel. With our vigorous IT infrastructure taking care of the technological ecosystem, businesses can rest assured that they are equipped to stay ahead in the market and maintain their strategic focus. We believe in empowering our clients with the best tools and support to succeed in their ventures. Our expert team is dedicated to assisting businesses in reducing operational costs while maximizing the productivity of their workforce through secure IT network solutions. With our IT Managed Services in San Francisco businesses can benefit from our comprehensive support round the clock and make sure that they can count on our expertise whenever they need it. Our teams of experts with ample experience have earned a reputation for efficiently streamlining the technological needs of diverse category of clients. Hence proving our talent for adaptability and timely execution. So you can now leverage our services to optimize your business IT ecosystems for enhanced efficiency and growth.

Considering the dynamic technology changes, different needs can occur at any time. Managed IT services California, our expertise is available round the clock. Managed IT services in San Francisco, California our young and highly driven team has helped streamline the technology needs of various clients, enabling them to focus better on business performance. Whether to set up a new IT infrastructure or to upgrade the existing one, we assist businesses with the best IT infrastructure management services.

ISO 27001: 2013 (ISMS Certified)

Via our brilliantly managed Remote IT services in San Francisco CA, we offer transformative solutions to enhance your business’s agility and maximize ROI. As an ISO 27001: 2013 organization, we have a proven track record of catering to diverse business requirements through systematic IT infrastructure management services. We always aim to equip businesses with personalized IT solutions that align perfectly with their specific objectives and exceed their expectations. We take immense pride in our certification and GDPR compliance, guaranteeing exceptional IT and Technical Process Operations Support, as well as proactive NOC Monitoring Services San Francisco and Remote Help Desks. These measures ensure smooth workflows for our valued clients. With a wide customer base across the globe, we are dedicated to being your trusted Extended Office, supporting your business every step of the way.

Our Services

Outsourced 24x7 IT Help Desk Support Services

Why Concordant IT Networks?

With our Remote Support in San Francisco, we always aim to simplify your IT operations and address all your IT needs coherently. Our range of services comprises of impeccable IT infrastructure management, Outsourced IT Support, and Consulting, all designed to function as an extended support team for your business.

Our team of friendly and professional account managers and IT experts are committed to delivering prompt and flexible IT consultations. With a pragmatic approach to our service delivery, Concordant One tech deploys efficient IT infrastructure solutions to tackle issues promptly, ensuring smooth functioning of your IT systems. In California, our top-notch managed IT services boast an impressive 99% ticket resolution rate within a defined response time and SLA-driven approach. Rest assured, our experienced IT team is always at your service, ensuring complete resolution for over 90% of service tickets.

We understand the importance of reliable infrastructure, which is why we guarantee uptime and employ Multi-point Quality Control, ITIL processes, and a Single Point Contact approach. Our services remain RMM agnostic, offering you the flexibility and compatibility you need. Our three-tier IT helpdesk support in San Francisco, coupled with our in-house IT Help Desk Outsourcing expertise, make sure that your IT concerns are addressed promptly and effectively.

Choose Concordant One Tech as your trusted San Francisco Remote IT support and experience the ease and efficiency of managing your IT infrastructure while focusing on your core business activities.

Structure
strong infrastructure and
Uptime guaranteed
Quality Control
Multi-point Quality
Control
ITIL Process
ITIL process
SPOC Approach
SPOC approach
RMM Agnostic
RMM agnostic
Escalation Support
three-tier escalation support with
finest in-house technical expertise

Insights for your business

See latest industry applications of managed services for business benefits

Check List

Proactive NOC &
Help-desk Services

{Check List}

White Paper

A buyer’s guide to choosing the right NOC & IT help-desk solution

{White paper}

Data Sheet

Managed NOC &
Help-desk services

{Data Sheet}

Tools and technologies we have expertise on

We work with the best partners to help your business succeed.

Autotask
AWS Partner Network
Microsoft Azure
ConnectWise
Fortinet
IT Glue
Kaseya
Microsoft Teams
MS Cloud
Office 365
Slack
Solarwinds MSP
Sophos
Symantec
Veeam

Testimonials

Our success stories

Our Key Performance Indicators

100%IT Support

ConcordantOne Tech has shined bright in IT support division with 100% positive feedback received from clients.

94%Recommendations

Concordant One tech has received recommendations from over 90% of our customers for our IT support

Apex ITService Provider

Concordant One tech has been listed as one of the top 3 IT service providers.

400+Clientele

Over 400+ customers across the world, Concordant One Tech has achieved highest level of customer service and satisfaction index

10+ YearsOf Experience

Concordant One Tech has gained over 10+ years of professional support to our customers which makes us a preferred partner of choice.

50+Team Members

Concordant has over 50+ team members working from our centralized location, this helps us increase our coverage and support capabilities.

Concordant One Tech offers innovative managed IT infrastructure services across several verticals. IT infrastructure management can be a complicated and time-consuming task, which is why we handle the backend for you so that you can focus on business performance.

We have noticed that most organisations — MNCs and start-ups alike — face common problems when providing IT infrastructure management services. These include:

  • Integrating IT services as per business requirements
  • Examining information flow, confidential data, applications and other systems for special threats
  • Applying automated software to monitor complex machinery within regulatory standards
  • Security checks via IT infrastructure audit

Over decades of experience, we have carved out a name for ourselves in the outsourced IT support services, which include hardware (data centres and servers), software (ERP and CRM) and network (internet connection and security), thanks to our powerful, skilled and experienced team.

We are an ISO 27001:2015 (ISMS) Certified and GDPR-compliant outsourced IT infrastructure organisation that guarantees greater business ROI and agility through our specialised services. We offer Remote IT Help Desk Services, Cloud and Server Management, NOC Service Providers and Remote Monitoring Management Services to our global customers.

We strive to eliminate business issues by offering outstanding outsourced IT support to enterprises. Thus, we can resolve client challenges while optimising your infrastructure by modifying it with your business goals, assets and mission. In other words, we help conserve important resources — money, effort and time.

Our flexible and evolutionary outsourced IT infrastructure management outsourcing strategy involves:

  • Incorporating data security audits by facilitating confidential information flow, storage, access and documentation
  • Maintaining an economical backup plan through continuity services for a speedy recovery, sustainable security and reliability
  • Identifying risks in your infrastructure via vulnerability assessments
  • Assisting in Licensing and Software Asset Management services through green and industrialised practices
  • Offering a human-centric single point of contact between IT staff, users, customers and third-party organisations
  • Helping you transition to advanced transformational systems as your business scales new heights, or adapts to new technology
    • Assisting in achieving maximum business value, user interface and productivity accessible from any device

FAQs

Q). What is managed IT infrastructure services?
Managed IT infrastructure services involve outsourcing the management and maintenance of IT systems to a specialized service provider. These services typically include monitoring, maintenance, and support for various components of an organization's IT infrastructure, such as servers, networks, and storage systems.
Q). What is the purpose of IT managed services?
The purpose of IT managed services is to allow businesses to delegate the responsibility of managing and maintaining their IT systems to a dedicated service provider. By doing so, organizations can focus on their core objectives while ensuring that their IT infrastructure operates efficiently, remains secure, and receives proactive support and monitoring.
Q). Why use managed IT services?
There are several advantages to using IT infrastructure management services. Firstly, it enables businesses to leverage the expertise and experience of IT professionals without the need for in-house resources. Additionally, managed IT services provide proactive monitoring and support, helping to prevent and resolve IT issues promptly. It also offers potential cost savings compared to maintaining an in-house IT team and allows businesses to scale their IT infrastructure as needed.
Q). What does IT infrastructure management include?
IT infrastructure management includes various activities involved in maintaining and optimizing an organization's IT systems. This includes tasks such as network monitoring, software and hardware installation, security management, data backup and recovery, system performance optimization, and user support. Essentially, IT infrastructure management ensures that all aspects of the IT environment function effectively and securely.
Q). What is the most important part of IT infrastructure?
While all components of IT infrastructure are crucial, it is difficult to pinpoint the single most important part. However, network infrastructure is critical in connecting devices, enabling communication, and facilitating data transfer within an organization. A reliable and secure network is vital for accessing resources, applications, and services, making it a fundamental aspect of any IT infrastructure.