"Outsourced IT Support and IT Infrastructure Management Services"

Who we are

Who we are - Concordant one Tech (also known as Concordant IT Networks) offers cutting-edge managed IT infrastructure services, across various verticals. We work closely with MSPs (Managed IT service providers) across the globe, to deliver holistic and quality IT consulting solutions. Our young and highly-driven team has helped streamline the technology needs for various clients, enabling them to better focus on business performance. Concordant One Tech can assist you with transforming your business to achieve greater agility and ROI.

ISO 27001: 2013 (ISMS Certified)

Concordant IT Networks, is a evolving Organization aligned to clients & their expectations. We are ISO 27001: 2015 (ISMS) Certified & GDPR compliant providing IT & Technical Process Operations Support apart from proactive NOC Services & Remote Help-desk IT Support along with Remote Monitoring Management (RMM) Solutions, Cloud & Server Management to our customers worldwide. We add up to being your Extended Office.

Our Services

Outsourced 24x7 IT Help Desk Support Services

Why Concordant IT Networks?

We’re here to make your life easier by eliminating your IT woes and finding simplified solutions for your IT needs. We deliver impeccable IT Infrastructure Management Services, Outsourced IT Support Services, and Consulting, just as an extended support team for your business. Our prompt and state-of-the-art IT consultation are delivered by our friendly and professional team of account managers and experts, solving your IT problems so you can focus on what you do best. 99% of the service tickets are met with defined response time and SLA driven approach, all whilst following ITIL process. We promise to deliver complete resolution for over 90% of the service tickets.

Moreover, we provide strong infrastructure and Uptime guaranteed, Multi-point Quality Control, ITIL process & SPOC approach, RMM agnostic, three-tier escalation support with finest in-house IT Help Desk Outsourcing expertise.

Tools and technologies we have expertise on

We work with the best partners to help your business succeed.

Testimonials

Our success stories

Our Key Performance Indicators

100%IT Support

ConcordantOne Tech has shined bright in IT support division with 100% positive feedback received from clients.

94%Recommendations

Concordant One tech has received recommendations from over 90% of our customers for our IT support

Apex ITService Provider

Concordant One tech has been listed as one of the top 3 IT service providers.

400+Clientele

Over 400+ customers across the world, Concordant One Tech has achieved highest level of customer service and satisfaction index

10+ YearsOf Experience

Concordant One Tech has gained over 10+ years of professional support to our customers which makes us a preferred partner of choice.

50+Team Members

Concordant has over 50+ team members working from our centralized location, this helps us increase our coverage and support capabilities.

Concordant One Tech offers innovative managed IT infrastructure services across several verticals. IT infrastructure management can be a complicated and time-consuming task, which is why we handle the backend for you so that you can focus on business performance.

We have noticed that most organisations — MNCs and start-ups alike — face common problems when providing IT infrastructure management services. These include:

  • Integrating IT services as per business requirements
  • Examining information flow, confidential data, applications and other systems for special threats
  • Applying automated software to monitor complex machinery within regulatory standards
  • Security checks via IT infrastructure audit

Over decades of experience, we have carved out a name for ourselves in the outsourced IT support services, which include hardware (data centres and servers), software (ERP and CRM) and network (internet connection and security), thanks to our powerful, skilled and experienced team.

We are an ISO 27001:2015 (ISMS) Certified and GDPR-compliant outsourced IT infrastructure organisation that guarantees greater business ROI and agility through our specialised services. We offer Remote IT Help Desk Services, Cloud and Server Management, NOC Service Providers and Remote Monitoring Management Services to our global customers.

We strive to eliminate business issues by offering outstanding outsourced IT support to enterprises. Thus, we can resolve client challenges while optimising your infrastructure by modifying it with your business goals, assets and mission. In other words, we help conserve important resources — money, effort and time.

Our flexible and evolutionary outsourced IT infrastructure management outsourcing strategy involves:

  • Incorporating data security audits by facilitating confidential information flow, storage, access and documentation
  • Maintaining an economical backup plan through continuity services for a speedy recovery, sustainable security and reliability
  • Identifying risks in your infrastructure via vulnerability assessments
  • Assisting in Licensing and Software Asset Management services through green and industrialised practices
  • Offering a human-centric single point of contact between IT staff, users, customers and third-party organisations
  • Helping you transition to advanced transformational systems as your business scales new heights, or adapts to new technology
  • Assisting in achieving maximum business value, user interface and productivity accessible from any device