Our white label NOC services allow MSPs to augment customer satisfaction by providing stringent turnaround time, SLAs and by decreasing operational cost through efficiency of scale. We follow your processes and procedures in order to achieve the best results from your NOC. Our NOC would be an extension to your in-house team providing you the ability to scale your business with our NOC support and services.
We are RMM agnostic, and support multiple RMM tools and the services are delivered right from your PSA tool. We have proven track record and the required skill set and expertise on most of the leading RMM tools, so rest assured our NOC team will make the optimum use of your RMM, which you have invested in by fine tuning alerts, and configuring the right checks as per your business specific requirements. (We leverage the right amount of Automation& Scripting).
The extensive scope of our services includes coverage for any technical tasks that can be performed remotely. Unlike the other NOC service provider who would only monitor the alerts and escalate the tickets to your in-house team. Our NOC service provides complete remediation for each and every alert and promise to close up to 95% of the tickets generated.
ConcordantOne Tech NOC services pricing model is a fixed per device cost service available on a month to month billing.