We provide on demand IT support services which can closely align with your in-house IT team and help your business run smoothly. Our incident based IT support schemes could be easily tailored according to your requirements. Our single contract encompasses IT support and maintenance across a wide array of hardware and software platforms. Our IT support packages includes assessment, upskill and cross-functional training as well as the normal incident management.
From 1st line trouble-shooting through to advanced 3rd line IT support we’ll work with you to resolve even the most complex technical problems.
We have a robust and hierarchical incident management framework, right from the frontline being the first point of contact to systematic escalation up to the third line of support. Rest assured, we guarantee to get the most complex of technical issues fixed without any ramifications.
Here’s a few reasons why you might want to opt for our services:
We have some of the best talents pooled in from some of the top vendors in the market like Microsoft, Dell, HP and Symantec. Along with exhaustive experience and diversified technical knowledge, our technical consultants can bring in immense productivity to your business.
We have had a terrific feedback from our existing clients regarding our pro-active response. We have constantly provided swift resolution and our inevitable availability and response time have mitigated some of the most critical hurdles in their daily IT operations.
Our single contract promises technical support for products from multiple vendors like Microsoft, Dell, HP, VMWare, Cisco to name a few. This provides your business a huge advantage by not having to look for vendor-specific contractors and saves you a lot more time where issues might span more than one platform.
Benefits of Our IT Support Service
- Reduced Costs : We eliminate some of the keys costs like hiring, training and retention cost associated with employing highly skilled resources in-house.
- Increased Availability: With the assistance of our exhaustive skills and experience, you never have to worry again about keeping your IT infrastructure in in top-notch condition.
- Increased Business Agility – Our scalable IT support services is open to collaborate with your in-house team in times of increased demands, along with providing ad-hoc expertise that might be lacking in-house.
- Reduced Risk – We reduce the risk and intricacy by managing and supporting multi-vendor products under a single agreement. Our entire operations strictly adhere to ITIL best practices and the common industry standards and compliance providing complete assurance that your business processes are in safe hands.