ConcordantOne Tech’s helpdesk Support is a centralized solution to expedite issue identification and resolution while avoiding the costly acquisition and maintenance of your In-house staff by taking advantage of our large-scale and highly efficient operation. ConcordantOne Tech is a company that provides outsourced network monitoring services (NOC help desk) to companies around the world. We work as an extension to your existing team and believe in growing together. We are committed to your peace of mind and growth of our client by reducing their daily operation costs, giving them and a better ROI and most importantly liberating their key personnel from routine tasks, leaving our MSPs clients enough time to grow their business, and focus on strategic and higher revenue projects. Whilst our NOC help desk takes care of the regular mundane task and IT worries.
Help Desk Support(VOICE):
Our helpdesk team provide voice, Email and chat support for all the devices you specify. our team handles the routine request and issues so that your team can utilize their expertise to focus on more complex cases. Meeting customer service goals requires a delicate balance of delivering exceptional customer satisfaction while controlling costs and maintaining efficiency. We at ConcordantOne Voice Support to help you reach and exceed your goals.
With our remote network monitoring services, we make sure that your network is protected 24/7 even when there is no engineer onsite OR During your After Hours.
- 24*7 Coverage
- All Help desk hours are based on the time zone at the local site
- Includes Saturdays, Sundays and Public Holidays
- Local Toll free number provided.
- L1 Engineers will provide assistance and perform preliminary troubleshooting
- Complete quality check over troubleshooting, timekeeping and ticket documentation
- Calls answered on behalf of your company (Services delivered in your company name).
- Escalated tickets & Ticket documentation will be documented on your in-house PSA tool
How it works:
Chat based helpdesk:
Remote Chat support delivered from your NOC.
Fixed price helpdesk service delivered from your tools in your company name.
Key Features :
- Professional and courteous service.
- 70% First time resolution
- 24 by 7 availability.
- Seamless extension with our NOC.
- Fixed per device pricing.
How IT works:
- User requests chat right from their computers.
- Chat is answered by our service desk within 30 seconds.
- Service desk tries to resolve the issue on first contact
- Issues not resolved in 30 minutes, get transferred to a senior NOC engineer
- The ticket documentation and time records are maintained in you PSA